Senior Customer Success leader. 12 years of revenue impact. A resume that read like a job description and an inbox that hadn't pinged in months. Here's exactly what we changed and why it worked.
Four months of self-led searching. ~150 Easy-Apply submissions. Two recruiter screens, both ghosted after the second call. The client described it as "shouting into a void." The resume was honest but generic — bullet points described responsibilities, not outcomes. Every role had the same structure regardless of seniority. LinkedIn headline read "Customer Success Leader · Open to Work."
Reframed the resume around quantified revenue retention and expansion outcomes. Every role now opened with a context line (segment, ARR, team size) followed by 3-4 outcome bullets — each with a number.
Cut LinkedIn Easy-Apply entirely. All applications submitted directly through company ATS portals — Greenhouse, Lever, Workday. Roles sourced fresh daily from the company career pages of 60+ pre-vetted target employers.
Every single application got a resume rewritten for the specific job description — keywords, ordering, framing. Average time per tailoring: 25-40 minutes. Approval from client before submission, every time.
Headline rewritten as a value statement, not a label. About section restructured around outcomes. "Open to Work" banner removed (it filters into recruiter junk folders). Activity quietly seeded with 2-3 thoughtful comments per week on industry posts.
Onboarding · positioning workshop · resume v1 · LinkedIn rewrite. 0 applications.
Target list locked. First applications submitted. Early interview traction appeared after the first focused batch.
Additional direct-ATS applications submitted. Messaging was tightened around seniority, revenue ownership, and customer retention outcomes.
Mid-search recalibration: trimmed targets to higher-fit roles and removed lower-probability roles from the queue.
Interview process moved into deeper-stage conversations with a smaller number of stronger-fit employers.
Offer-stage preparation and negotiation support focused on fit, compensation, and long-term path.
"I went from feeling invisible to having three companies competing for me — in six weeks. The thing nobody tells you is that the search itself is a full-time job. Hosney took it off my plate completely, and the quality of opportunities was higher than anything I'd surfaced on my own."
Every engagement is custom. Same level of care. Same approval gates. Same daily transparency.
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